Refund policy

Returns and refunds for honey

Last updated: October 25, 2026

For help with an order or to request a return, email southerndripfarms@gmail.com with your order number. Please contact us before sending anything back. We will confirm authorization and provide the correct return address and instructions.

Unopened honey: change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. Honey must be unused, unopened and in its original bottle, with the original safety seal intact and no evidence of leakage, tampering or contamination. Opened honey is not eligible for a change-of-mind return. This does not limit remedies for defective, unsafe or incorrectly supplied products.

Approved change-of-mind returns are subject to a 25% restocking fee. The fee is calculated on the amount actually paid for the accepted returned merchandise after allocated discounts, excluding shipping and tax. You pay return postage. Original outbound shipping is generally not refunded for change-of-mind returns, subject to applicable rights.

Damaged, leaking, defective or incorrect products

If your order arrives damaged, leaking, defective, unsafe or different from what you ordered, contact us promptly, preferably within 14 days after delivery. Include your order number and a description of the problem. Photographs of the affected bottles, caps and packaging help us investigate; let us know if photographs are unavailable so we can consider other evidence. The 14-day request does not override applicable rights.

No restocking fee applies to these problems. For verified product, fulfillment or shipping problems, Southern Drip Farms will arrange an appropriate replacement or refund and cover the approved resolution's shipping costs. We will review affected original shipping charges and applicable taxes as part of the resolution. You do not need to wait for our carrier claim to be paid before we resolve an approved claim.

Retain the packaging while we review the issue, when it is safe to do so. Do not mail leaking or unsafe food back without our specific instructions.

Case orders

Contact us for authorization before returning a case for change of mind. If we authorize a partial-case return, its value is based on the original allocated case price and discounts, rather than the higher price of individually purchased bottles. Damage claims may cover individual affected bottles without requiring a whole-case return.

Cancellations

To request a cancellation, email us with your order number. We will confirm whether the order can still be stopped. No restocking fee applies to a cancellation we accept before shipment. If the shipment can no longer be stopped, we will explain the available options.

Refunds and returned food

Approved refunds are issued to the original payment method after the required return authorization and inspection, where applicable. We will explain the merchandise refund, any applicable restocking fee, shipping treatment and applicable tax adjustments. Payment-provider posting times vary.

Returned food is assessed separately for safe disposition and is not automatically returned to saleable inventory.

This policy does not limit rights or remedies that cannot be excluded under applicable law.